Booking

Yes. Specialised Transport Australia (STA) provides obligation-free quotes for most transport services throughout Australia.

Requesting a quote does not create a booking and does not commit you to proceeding with the service. Quotes can be requested for airport transfers, corporate transport, chauffeur services, cruise transfers, weddings, events and group transport.

Quotes typically include pricing, vehicle options and booking details relevant to your transport requirements.

Once you have reviewed your quote, you can decide whether you would like to proceed with a booking.

To make a booking, request a quotation or discuss your transport requirements, please contact Specialised Transport Australia (STA) on +61 2 8880 2999, email bookings@yoursta.com.au or visit www.yoursta.com.au or use the Book Now button on our website.

A private transfer is a dedicated vehicle reserved exclusively for you and your travelling party, while a shuttle service operates on a shared basis with other passengers.

Private transfers provide direct transport between locations without sharing the vehicle with other customers. Vehicle options may include sedans, SUVs, people movers, minibuses and coaches depending on passenger numbers and luggage requirements.

Private transfers also offer greater flexibility, privacy and convenience, with transport tailored to your schedule and travel requirements.

Shuttle services typically operate on fixed routes and schedules, with multiple passengers travelling together in the same vehicle and additional stops that may increase travel time.

The most suitable option will depend on your budget, passenger numbers, luggage requirements and preferred level of privacy.

To make a booking, request a quotation or discuss your transport requirements, please contact Specialised Transport Australia (STA) on +61 2 8880 2999, email bookings@yoursta.com.au or visit www.yoursta.com.au or use the Book Now button on our website.

For airport arrivals, Specialised Transport Australia (STA) can provide either a kerbside pickup or a meet-and-greet service, depending on the booking requirements and service selected.

For meet-and-greet bookings, your chauffeur will typically wait inside the terminal arrivals area holding either a printed sign or an iPad displaying the passenger’s name. The exact meeting location will vary depending on the airport and terminal and will be advised in your booking confirmation.

For kerbside pickups, passengers will receive instructions regarding the designated pickup location along with their chauffeur’s contact details where applicable.

If you are unable to locate your chauffeur upon arrival, please contact STA immediately so we can assist.

Yes. Specialised Transport Australia (STA) monitors commercial flight arrivals for airport transfer bookings where flight details have been provided at the time of booking.

If your flight is delayed, STA’s operations team and chauffeur will receive updated arrival information and adjust the pickup time accordingly where appropriate.

For airport arrivals, waiting time allowances vary depending on the airport and booking type. Domestic arrivals include up to 30 minutes of waiting time after landing, while international arrivals include up to 45 minutes.

To ensure accurate flight tracking, passengers should provide the correct airline and flight number when making a booking and advise STA of any significant changes to their itinerary.

If there are significant delays or changes to your travel plans, please contact STA on  +61 2 8880 2999.

If your flight is cancelled, please contact Specialised Transport Australia (STA) as soon as possible.

Depending on the circumstances, notice provided and vehicle status, STA may be able to reschedule your transfer to your new flight or updated travel arrangements.

STA monitors many flights as part of its airport transfer services; however, passengers should still advise STA of any flight cancellations, significant delays or itinerary changes as soon as possible to help ensure the most appropriate arrangements can be made.

If the cancellation occurs before the chauffeur has been dispatched, changes can often be accommodated without issue. Once a vehicle has been assigned or is en route, cancellation charges may apply in accordance with STA’s cancellation policy.

For urgent assistance relating to a cancelled flight or disrupted travel plans, please contact STA on +61 2 8880 2999 as soon as possible.

Specialised Transport Australia (STA) offers a wide range of vehicle categories across Australia, including:

• Executive Sedans

• European Sedans

• Luxury Sedans

• SUVs

• MPVs

• Minibuses

• Mid-Sized Buses

• Coaches

• Stretch Limousines (selected locations)

• Party Buses (South East Queensland only)

Vehicle availability may vary depending on location and travel requirements.

The most appropriate vehicle will depend on factors such as passenger numbers, luggage requirements, service level and journey type.

If you are unsure which vehicle category best suits your requirements, STA’s reservations team will be happy to recommend the most suitable option.

To make a booking, request a quotation or discuss your transport requirements, please contact Specialised Transport Australia (STA) on +61 2 8880 2999, email bookings@yoursta.com.au or visit www.yoursta.com.au or use the Book Now button on our website.

Choosing the right vehicle will generally depend on four key factors:

* Number of passengers

* Amount of luggage

* Travel distance

* Desired level of comfort and service

As a general guide:

* Executive, European and Luxury Sedans are typically suitable for up to 3 passengers.

* SUVs are typically suitable for up to 4 passengers.

* MPVs are typically suitable for 6 to 7 passengers.

* Minibuses are generally best suited to groups of 7 to 14 passengers.

* Mid-sized buses are commonly used for groups of 15 to 28 passengers.

* Coaches are typically recommended for groups of more than 28 passengers.

Luggage requirements can significantly influence vehicle selection, and in some cases a trailer-equipped MPV, minibus or coach may be the most appropriate solution.

If you are unsure which vehicle category best suits your requirements, Specialised Transport Australia (STA) can review your passenger numbers, luggage requirements and travel plans to recommend the most suitable transport option.

To make a booking, request a quotation or discuss your transport requirements, please contact Specialised Transport Australia (STA) on +61 2 8880 2999, email bookings@yoursta.com.au or visit www.yoursta.com.au or use the Book Now button on our website.

Yes. Many Specialised Transport Australia (STA) bookings are made by executive assistants, personal assistants, travel managers, hotel concierge teams, event organisers and family members booking on behalf of others.

When making a booking, simply provide the passenger’s contact details, travel information and any special instructions that may assist with the journey.

Confirmation details can be sent to both the booker and the traveller where required, helping ensure everyone has access to the relevant booking information.

You do not need to be travelling yourself to make a booking on behalf of another passenger.

Specialised Transport Australia (STA)’s cancellation policy varies depending on the service booked and vehicle type.

As a general guide:

* Sedan, European Sedan, Hybrid Sedan, SUV and MPV bookings within Australia may be cancelled up to 6 hours prior to the scheduled pickup time.

* Minibuses, buses, coaches, stretch limousines and all other Australian vehicle categories generally require at least 24 hours’ notice.

* Hourly and As Directed services require at least 24 hours’ notice.

* International bookings outside Australia require at least 24 hours’ notice.

Cancellations received outside the applicable cancellation period may incur cancellation fees.

A booking is only considered confirmed once you have received a booking confirmation from Specialised Transport Australia (STA).

In most cases, booking confirmations are sent via email and will contain your booking reference number, travel details and service information.

If you have requested a quote but have not completed the booking process or received a booking confirmation, your reservation may not yet be confirmed.

If you are unsure whether your booking has been confirmed, please contact the STA team and we will be happy to check the status of your reservation.

Yes. Specialised Transport Australia (STA) can usually accommodate booking changes, subject to availability and the amount of notice provided.

Common modifications include:

* Pickup times

* Flight details

* Passenger numbers

* Pickup or drop-off locations

* Vehicle requirements

* Luggage requirements

Additional charges may apply if the requested changes significantly alter the service originally booked.

We recommend advising STA of any changes as soon as possible to maximise the likelihood of accommodating your request.

To help ensure a smooth airport transfer, Specialised Transport Australia (STA) recommends providing the following information when making your booking:

* Passenger name

* Mobile phone number

* Pickup or destination address

* Flight number

* Airline

* Travel date and time

* Number of passengers

* Luggage requirements

* Child seat requirements (if applicable)

* Any special requests or accessibility requirements

Providing accurate flight information allows STA to monitor flight arrivals and better coordinate airport pickups.

The more information provided at the time of booking, the better STA can recommend the most suitable vehicle and service for your journey.

To arrange your airport transfer to discuss your transport requirements, please contact Specialised Transport Australia (STA) on +61 2 8880 2999, email bookings@yoursta.com.au or visit www.yoursta.com.au or use the Book Now button on our website.

Specialised Transport Australia (STA) recommends booking airport transfers as early as possible to maximise vehicle availability, particularly during peak travel periods, school holidays, public holidays and major events.

Many bookings are made several days or weeks in advance; however, STA can often accommodate same-day and last-minute bookings subject to vehicle availability.

For larger groups, minibuses, coaches and specialty vehicles, earlier booking is strongly recommended to help secure the most suitable vehicle and service options.

To arrange your airport transfer, contact STA on +61 2 8880 2999 please contact Specialised Transport Australia (STA) on +61 2 8880 2999, email bookings@yoursta.com.au or visit www.yoursta.com.au or use the Book Now button on our website.

Yes. Specialised Transport Australia (STA) operates 24 hours a day, 7 days a week, including weekends and public holidays.

Advance bookings are recommended, particularly for early morning departures, late-night arrivals, public holidays and peak travel periods.

While STA can often accommodate last-minute bookings, vehicle availability may be limited during busy periods.

Please note that an after-hours surcharge may apply to services operating between 11:00pm and 4:59am.

To arrange your airport transfer, contact STA on +61 2 8880 2999, email bookings@yoursta.com.au, visit www.yoursta.com.au or use the Book Now button on our website.

Specialised Transport Australia (STA) monitors flight information for bookings where valid flight details have been provided.

If your flight is delayed, STA will generally adjust the pickup time based on the updated arrival information. This helps minimise disruption and reduces the need for customers to contact us regarding routine flight delays.

International arrivals may occasionally experience delays clearing customs, immigration or baggage collection. If you experience significant delays after landing, we recommend contacting STA as soon as possible so we can update your driver and make any necessary arrangements.

Yes. Specialised Transport Australia (STA) can provide child seats for most bookings upon request.

Child seats must be requested at the time of booking to help ensure availability and the correct seat type is allocated for the child’s age and size. Child seats are charged at $33 per seat.

Depending on availability and requirements, STA may be able to provide capsules, child seats and booster seats. Passengers should advise the age of each child when making a booking.

When travelling with children, it is important to consider not only passenger numbers but also luggage requirements. While many sedans can accommodate child seats, they may not have sufficient luggage space for prams, strollers, portacots, nappy bags and other items commonly carried when travelling with young children.

For this reason, STA recommends discussing both passenger and luggage requirements with our team before booking. In many cases, a larger vehicle such as an SUV or Mercedes V-Class people mover may provide a more comfortable and practical solution.

To discuss child seat requirements, request a quotation or make a booking, please contact Specialised Transport Australia (STA) on +61 2 8880 2999, email bookings@yoursta.com.au or visit www.yoursta.com.au or use the Book Now button on our website.

Luggage capacity varies depending on the vehicle selected, the number of passengers travelling and the size of the luggage being transported.

As a general guide:

* Executive, European and Luxury Sedans – Typically suitable for up to 2 large suitcases and 1 carry-on bag.

* SUVs (Audi Q7 & BMW X7) – Typically suitable for up to 4 large suitcases plus additional carry-on luggage.

* Mercedes V-Class MPVs (V250 & V300) – Typically suitable for up to 5 large suitcases and 5 carry-on bags.

* Minibuses, coaches and vehicles fitted with luggage trailers can accommodate significantly larger luggage volumes.

If you are travelling with excess luggage, golf clubs, surfboards, bicycles, prams, mobility aids, wheelchairs, musical instruments or other oversized items, please advise STA when requesting a quotation or making a booking.

These luggage capacities are provided as a guide only and may vary depending on the size, shape and quantity of the luggage being transported.

Providing accurate luggage information helps ensure the most suitable vehicle is assigned to your booking and reduces the risk of requiring a vehicle upgrade on the day of travel.

To discuss your luggage requirements, request a quotation or make a booking, please contact Specialised Transport Australia (STA) on +61 2 8880 2999, email bookings@yoursta.com.au or visit www.yoursta.com.au or use the Book Now button on our website.

Yes. Specialised Transport Australia (STA) provides private transfers and group transport services to and from cruise terminals throughout Australia.

STA can assist with transport between cruise terminals, airports, hotels, private residences and other destinations using sedans, SUVs, people movers, minibuses and coaches.

Services are available for individual travellers, couples, families, cruise groups and larger organised travel groups.

When requesting a cruise transfer, we recommend providing your cruise line, vessel name and departure or arrival details to help ensure accurate scheduling and allow sufficient time for embarkation or disembarkation procedures.

For larger groups, STA can also assist with coordinated transport arrangements, multiple vehicles and luggage requirements where required.

To discuss your cruise transfer requirements please contact Specialised Transport Australia (STA) on +61 2 8880 2999, email bookings@yoursta.com.au or visit www.yoursta.com.au or use the Book Now button on our website.

For most standard airport transfer bookings, quoted prices include applicable airport parking charges and tolls.

In some cases, additional charges may apply depending on the service booked, vehicle type, waiting time requirements or any customer-requested changes to the itinerary.

Where additional charges may apply, these will generally be disclosed during the booking process or outlined in the quotation provided by Specialised Transport Australia (STA).

Passengers are encouraged to review their quotation and booking confirmation carefully to understand any inclusions or exclusions relating to their specific service.

If you are unsure whether tolls, parking or other charges are included in your quote, please contact STA for clarification.

For assistance, contact the STA team on +61 2 8880 2999 or email bookings@yoursta.com.au.